SPCare - Value Added Technical Support Service From SP Sysnet 

 SPS offers premium support services to its valuable customers. Depending on the service requirement customer can choose the support flavor from the below list.

SPCare Platinum

Under this Support contract customer will receive 365 days 24x7 support with 2 hrs response to their service request call. Under this support agreement customers are entitled to receive unlimited on-site, telephonic and email support.

 SPCare Gold

 Under this Support contract customer will receive Monday to Friday 8x6 support with 4 hrs response to their service request call. Under this support agreement customers are entitled to receive unlimited telephonic and email support. They will also get on-site support for total of 24 incidents in a year.

 SPCare Silver

 Under this Support contract customer will receive Monday to Friday 8x5 support with 4 hrs response to their service request call. Under this support agreement customers are entitled to receive unlimited telephonic and email support. They will also get on-site support for total of 12 incidents in a year.